Most of my work concerned Strategy, Tactical IT projects and complex organizational change. My recent focus has been on the impact of regulatory change in Financial Services.
I have the experience that people participating in a project use the same words or terminology, as a result of their professional environment, but often assign a completely different meaning to these words. I continue to try to get people to understand each other’s meaning by focusing on the background of their communication.
My approach therefore is to let people, immediately at the beginning of the project, come to a shared understanding of each term used, in order to get to the exact or approximate understanding of each other’s meaning.